Method for receiving and resolving feedback and complaints

Gingle always prioritizes customer benefits and accepts all feedback and complaints through the following channels:

• Quick reception hotline: 098.118.9997 (Operating from 08:00 to 20:00 daily).

• Email: lemy99997@gmail.com

• Directly at the store: No. 6 Ly Van Phuc Street, Tan Dinh Ward, Ho Chi Minh City. Resolution process: Gingle will receive information immediately, verify the cause, and respond with a resolution plan (exchange, refund, or appropriate compensation) to the customer within 24 hours of receiving the complaint.